Returns & Refunds
You may return purchases from Pandangsadar within 30 days of parcel arrival, no matter the reason. Below we lay out the practical terms, the return route, who covers postage, and when the funds reach your account.
- Return window
- 30 days from delivery
- Return shipping
- Covered by our workshop for damaged or mistaken goods; covered by you if you simply reconsidered
- Refund time
- 3-10 business days once the parcel reaches our workshop
- Refund method
- Credited via the payment path you originally used
1. Conditions
To qualify for a reimbursement within the 30-day window, items must remain unused, fully sealed in original manufacturing containers with intact security seals, and accompanied by the official order receipt.
2. Returning your goods
- Submit a return notification to [email protected] including your order number and item details.
- Receive your Return Merchandise Authorization number and the designated United Kingdom processing depot address.
- Package the unopened products securely in the original shipping box with all protective buffers intact.
- Receive approved funds directly via bank transfer within 3 to 10 business days following depot quality inspection.
3. Who pays return shipping
If the product is flawed, broken on the road, or sent in error, we cover transit costs by providing a prepaid postal docket or sending a courier to your door. If you simply decided against keeping it, you cover the return carriage, and we take nothing else off your total.
4. Refund timing and method
Funds are released within 3 business days following hands-on inspection. Parcels paid cash on delivery are reimbursed via direct bank wire to your nominated account, while direct bank transfers return straight to the originating account. Settlement typically appears on your bank statement within 1-5 business days.
5. Handling different situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Proper replacement dispatched, mismatched piece collected | None |
| Parcel lost | Fresh shipment or complete repayment once the courier search concludes | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
6. Exchanges
To trade for a different size, blend or desk accessory, send back the current piece following our return steps and enter a separate order online. We credit your returned goods once delivered to us. Should the swap stem from our own packing error, the replacement parcel travels to you with zero carriage fee.
7. Cancelling an order
You can call off an order at no cost right up until our workshop packs and hands it to the van. Reach out to [email protected] with your order reference. If the parcel has already departed, standard return rules take over.
8. Questions about this policy
Send a note to [email protected] or call +44 114 692 7014 during Mon-Fri 09:00-17:00, Sat 10:15-13:45. We answer every inquiry within one working day.
- Merchant
- Pandangsadar Botanicals Ltd.
- Registered address
- 32 Eyre Street, Sheffield, S1 4QZ, United Kingdom
- [email protected]
- Phone
- +44 114 692 7014
- Working hours
- Mon-Fri 09:00-17:00, Sat 10:15-13:45
- Registration
- Company No. 07003394